Cookie Policy
This Cookie Policy explains how we use cookies and similar technologies on our online gaming platform to enhance your experience, improve our services, and comply with applicable UK regulations. By continuing to use our website, you acknowledge and consent to the use of cookies as described in this policy, which forms an integral part of our commitment to transparency and regulatory compliance under UK gaming legislation.
What Are Cookies
Cookies are small text files that are placed on your device when you visit our website. These files contain information that is transferred to your device's hard drive and allow us to recognise your device during subsequent visits. Cookies serve various purposes, from remembering your preferences to providing essential security features for your gaming sessions. We also use similar technologies such as web beacons, pixel tags, and local storage objects that function comparably to cookies in collecting and storing information about your interactions with our platform.
Our platform operates under strict UK Gambling Commission guidelines, ensuring that all cookie usage complies with both privacy regulations and responsible gaming requirements. We implement these technologies to maintain the highest standards of security and user experience while adhering to UK data protection laws and gaming industry best practices.
Types of Cookies We Use
We categorise our cookies into several types based on their function and purpose:
- Strictly Necessary Cookies: Essential for website functionality, security, and fraud prevention during gaming sessions
- Performance Cookies: Collect anonymous information about how visitors use our site to improve gaming experience
- Functionality Cookies: Remember your preferences, language settings, and customised gaming features
- Targeting Cookies: Used to deliver relevant promotional content and measure advertising effectiveness
- Session Cookies: Temporary cookies that expire when you close your browser or gaming session
- Persistent Cookies: Remain on your device for a specified period or until manually deleted
- Third-Party Cookies: Placed by external service providers for analytics, payment processing, and customer support
Purpose and Legal Basis for Cookie Usage
We use cookies for multiple legitimate purposes essential to operating a secure and compliant online gaming platform. These include maintaining account security, preventing unauthorised access, processing payments securely, and ensuring compliance with UK anti-money laundering regulations. Our legal basis for processing includes legitimate interests in providing secure gaming services, contractual necessity for account management, and legal obligations under UK gambling legislation.
Performance cookies help us analyse website traffic patterns, identify popular games, and optimise server performance during peak gaming periods. Functionality cookies enhance your experience by remembering your gaming preferences, favourite games, and account settings. We also use cookies to implement responsible gaming measures, including session time tracking and spending limit notifications as required by UK regulatory standards.
Third-Party Cookies and Services
Our platform integrates various third-party services that may place their own cookies on your device. These include payment processors for secure transaction handling, analytics providers for website performance monitoring, and customer support systems for live chat functionality. We work exclusively with reputable third-party providers who maintain high security standards and comply with relevant UK data protection requirements.
Third-party cookies may also be used for fraud prevention systems that help protect both our platform and players from suspicious activities. These services analyse behavioural patterns and transaction data to identify potential security threats. We ensure all third-party partners adhere to strict data handling protocols consistent with our privacy standards and regulatory obligations.
Cookie Management and User Controls
You have several options for managing cookies on our platform. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, please note that disabling certain cookies may impact your ability to access specific features or complete gaming transactions securely.
To manage cookies in popular browsers:
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
- Internet Explorer: Tools > Internet Options > Privacy > Advanced
Data Retention and Cookie Expiration
Different cookies have varying retention periods based on their purpose and legal requirements. Session cookies are automatically deleted when you close your browser, while persistent cookies may remain on your device for periods ranging from 24 hours to several years, depending on their function. Security-related cookies typically have shorter retention periods, while preference cookies may persist longer to maintain your customised experience.
We regularly review and update our cookie retention practices to ensure compliance with UK data protection principles, including data minimisation and storage limitation requirements. Cookies used for regulatory compliance purposes, such as those supporting anti-money laundering monitoring, may be retained for longer periods as required by UK gambling legislation.
Updates to Cookie Policy
We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our business practices. Any significant changes will be communicated through prominent notices on our website or direct communication with registered users. We encourage you to review this policy regularly to stay informed about how we use cookies and protect your privacy while gaming on our platform.
For questions about our cookie practices or to exercise your rights regarding cookie usage, please contact our customer support team through the designated channels available on our website.